About Go Direct

Our Mission Statement

Go Direct is committed to exceeding our customer expectations by identifying and developing opportunities that enhance our customer’s supply chain strategies. Through experienced leadership, creative innovation, and state-of-the-art technology, we are committed to continuous operational improvement. Our business philosophy is based entirely on delivering the highest standards of quality service in the most efficient manner possible. We believe every order, every client, every customer, and every employee of Go Direct deserves fulfillment.

Customized Approach

Your customers have diverse needs and expectations. That’s why we take the time to understand your business from all angles—leveraging our deep knowledge in fulfillment, logistics and eCommerce to create a solution tailored specifically to your business. Our team works closely with you to co-create an approach that reflects your brand in the best possible light, while providing a seamless experience for your customers. Our systems allow for customized configurations no matter what eCommerce platform you’re using. Just let us know what you need, and we’ll handle the rest.

End-to-End Program Management

From the moment you start working with us, we’ve got you covered. From understanding your business, program setup, and warehousing, to fulfillment, shipping, and managing returns—we handle everything, from start to finish. In other words, we put your eCommerce on cruise control and help keep your business humming along. That means happy and devoted customers. That’s what Go Direct is all about—we focus on providing a seamless consumer experience that increases value and loyalty, while helping you sell more, in less time, and at a lower cost.

Quality Assurance

We understand that order fulfillment is much more than just delivering a box. To ensure that your products arrive to the right location, at the right time, and in pristine condition we provide your business with the white-glove treatment from the jump. Our warehouses are GMP compliant, hold NHP and Medical Devices License (MDEL 20203) certifications, and offer automated lot control along with return handling, recall, and destruction processes. This includes inventory management capabilities such as FEFO & FIFO fulfillment, lot number and serial number tracking, as well as humidity and temperature-controlled storage.

Platform Agnostic Integration

Our turnkey integrations and API allows for seamless integration with your existing tech stack. From Amazon, Shopify, and Woo Commerce to everything in between, here are just a few of the eCommerce options that are available:

The Go Direct Quality Policy

Go Direct strives to be the clear path between our clients and their customers and that path is defined by our quality management system. All members of the company keep that path clear with continuous improvement activities and constantly evolving quality objectives that delight our clients and challenge our teams to keep growing while meeting all applicable requirements.