Go Direct’s Response to COVID-19

Last updated July 10, 2020

Our mandate at Go Direct has always been to create as safe work environment and provide distribution continuity for our clients regardless of circumstance. The COVID-19 pandemic has reinforced our commitment to ensuring we are doing everything possible to protect our workforce and provide reliable fulfillment solutions.

As an important part of our clients’ supply chains, we want to assure you that Go Direct’s ability to execute is unaffected. We are operating under “business as usual” and anticipate this to be the case for the foreseeable future, with as little disruption as possible.

To ensure that we continue to deliver on all service levels, we have put a stringent plan in place to mitigate any elements of risk that are in our control – including a multi-location continuity plan, closely monitoring our work force and mandating that all government advisories be followed, enforcing strict cleaning and hygienic protocols, and enabling social distancing within our work space. I am proud of the responsibility and creativity our employees have shown throughout.

In addition, some of the changes we have implemented to ensure the safety of our employees and the continuity of operations include:

  • adjusting the timing of shifts so that there is no overlap between workers coming and going
  • thorough cleaning at multiple points throughout each shift
  • limiting outside access to our facilities
  • stocking up on high-volume packaging materials and supplies

Our warehouses are operating at 100% uptime, and we are committed to ensuring your products and programs be available to your consumers with certainty. For brands and manufacturers that are looking for direct ways for consumers to access your products in a safe and timely manner, we do have some capacity to help create direct to consumer and direct to retail/wholesale channels. If we can be of assistance, please contact us.

We are grateful to our partners that have allowed us to be an important and trusted part of getting their products into their consumers’ hands. Go Direct’s focus continues to be on upholding the service levels that allow you to deliver best in class brand experiences for your consumers.


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