Frequently Asked Questions

What fees do I have to pay?

At Go Direct, we try to be as transparent as possible with our pricing structure. There are three main components to our pricing model, which essentially follows the flow of an order:

  1. Inbound fee (i.e., receiving your product)
    This fee covers the process of receiving the product, verifying quantities against the packing slip, quality inspection, and inputting it into our system.
  2. Storage fee
    This fee translates to the monthly ‘rent’ for the amount of space your product takes up in our warehouse.
  3. Outbound fee (i.e., shipping out orders)
    Your outbound fees are a fixed fee per order and depend on the number of items in the order. This is commonly the largest fee that our customers have.

In addition to these three main fees, there are often some ‘pass-through’ fees. These are the fees from third party resources (mainly shipping and packaging materials) that we initially absorb and then include in our bill to you. Go Direct uses its high-volume purchasing power to negotiate discounted rates and make purchases on your behalf to get the lowest costs possible.

Can Go Direct integrate with my shopping cart?

Absolutely! We have the latest technology and systems that integrate with just about anything! Our integration software sits between your shopping cart and our Warehouse Management System (WMS) to seamlessly connect with your eCommerce platform, import your order file and map it to our system.

For the majority of our clients, we receive daily order files detailing all eCommerce and retail distribution orders that need to be picked, packed and shipped. Once these orders have left the warehouse, we send an order confirmation file which indicates what orders shipped that day and provides tracking information.

When can I expect my orders to be delivered?

We know that to remain competitive in today’s eCommerce environment, speed is crucial. Our entire process is built around speed, and our goal is to get your customers’ orders from shopping cart to doorstep in just 1-2 days. With our nationwide network of fulfillment centres, we reach any major hub in North America within 48 hours.

What shipping method does Go Direct use?

We don’t have just one shipping method, we partner with all major carriers to provide a variety of shipping methods. Our #1 priority is understanding your needs and finding the right solution. Whether your top priority is speed, cost, tracking ability, or any other metric, we will work with you to determine the best method to ensure all your needs are met.

Many commerce clients offer ‘standard’ shipping options, ground options, or expedited options. This works well with our Transportation Management System (TMS), which will shop the best shipping method possible based on the characteristics of the shipment and the priorities set by you. For example, our TMS will automatically choose the most cost-effective method, the fastest method, or a combination of both to ensure your customer’s order ships the way you want it.

Why should I outsource to Go Direct?

By outsourcing to an expert like Go Direct, you can:

  • Simplify your daily business function
  • Grow your sales
  • Save on daily operational needs
  • Trust that your products are being delivered safely and quickly

We focus on satisfying your supply chain needs by being flexible and innovative. We recognize that not every client is the same, so we provide bespoke solutions.

Go Direct can also handle every sales channel, including Direct-to-Consumer (D2C) eCommerce fulfillment and retail distribution. We have advanced IT tools and proven processes and deep knowledge of EDI and routing guide requirements.

Does Go Direct work with startup companies?

Absolutely! To determine if a potential client is a good fit, we’ll do a quick assessment. We do this with all companies – big or small, start-up or well established.

We ask questions regarding product, fulfillment centre preferred locations, and daily order volumes to help them craft a solution that’s optimized for your business.

Does Go Direct work with both B2C and B2B fulfillment?

Yes, we do! We provide services in the eCommerce fulfillment industry (also known as B2C), as well as the retail distribution industry (also known as B2B). Whatever you need to help you sell online, manage inventory and deliver to your customer, we can help.

Will I have real-time access to dashboard and reporting?

Each client is given a login and password to our GD Connect system which contains all inventory, order information, shipping reports, and any other reports needed to manage your account. All information is given in real-time, so you know where your order is each step of the process. You have access to all the information you need – from inbounding and inventory levels, to order-processing, all the way down to the person who picked and packed your order.

Where are you located?

Go Direct has fulfillment centres strategically located in Vancouver and Mississauga to provide nationwide coverage and ensure products are shipped quickly and cost-effectively. The positioning of our fulfillment centres and partnered facilities allow us to reach any consumer or business in major centres across North America within 48 hours.

Do you offer tracking on orders?

Every order that leaves our fulfillment centre is assigned a unique tracking number, depending on the carrier used. These tracking numbers can be sent to you, your customers, or both. Our system is fully integrated with Canpar, Purolator, UPS, FedEx, Canada Post, USPS and other carriers so that tracking number will link directly to their site to show the shipment’s progress.

Do you offer reverse logistics?

Yes, we have the capabilities to provide reverse logistics services for all of our clients. It is a process that works similarly to inbounding your product. Ideally, we would be notified that the return is on its way through a return merchandise authorization (RMA). This way, our receiving team is on the lookout for the return. Then, depending on the item, there are a few different options. If the item can be resold, we place it back in inventory. If not, we would either dispose of it at our facility or send it to you for disposal.


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