Frequently Asked Questions

What fees do I have to pay?

At Go Direct, we try to be as transparent as possible with our pricing structure. There are three main components to our pricing model, which essentially follows the flow of an order: 1. inbound, or receiving inventory, 2. storage of inventory, and 3. outbound, or shipping out orders. Your inbound fee covers the process of receiving the product, verifying quantities against a packing slip, quality inspection, setting it up in our system and stored at our facility. The second component is your storage costs, which translates to the monthly ‘rent’ for the amount of space your product takes up in the warehouse. The third component is your outbound fees, which is a fixed fee per order and a variable fee for the number of items in the order. It is most common that the majority of fees occur during the outbound stage. Finally, we do have a few ‘pass-throughs’ from outside resources that are on our bill to you, mainly shipping and packaging materials. Go Direct uses its high-volume purchasing power to negotiate discounted rates and make purchases on your behalf to get the lowest costs possible.

Can Go Direct integrate with my shopping cart?

Absolutely! We have the latest technology and systems that integrate with just about anything! Our integration software sits between your shopping cart and our Warehouse Management System (WMS) to seamlessly connect with your ecommerce platform, import your order file and map it to our system. For the majority of our clients, we receive daily order files detailing all ecommerce and retail distribution orders that need to be picked, packed and shipped. Once these orders have left the warehouse, we send an order confirmation file which indicates what orders shipped that day and provides tracking information.

When can I expect my orders to be delivered?

We know that to remain competitive in today’s ecommerce environment, speed is crucial. Our entire process is built around speed, and our goal is to get your customer’s order from shopping cart to doorstep in just 1-2 days. With our nationwide network of fulfillment centers, we reach any major hub in North America with a 48 hour transit time. Simply put, if your customer places an order on Monday morning, it will ship Monday, and depending on location, will arrive at their door no later than Wednesday. Now, that is fulfillment at the speed of NOW!

What shipping method does Go Direct use?

Go Direct does not have just one shipping method. Due to our high-volume shipments, we partner with all major carriers to provide a variety of shipping methods. Our first priority is to work with our clients to understand what their needs are. Once determined, we help them choose the best method to ensure all needs are met. Some clients claim speed as their top priority, while others are focused on cost, and others are focused on tracking ability.

Fortunately, we can accommodate each specific need or a combination of them all. A common trend among ecommerce clients is to offer a ‘standard’ shipping option, or a ground option and an expedited option, such as next day. This works well with our Transportation Management System (TMS) which will shop the best shipping method possible based on the characteristics of the shipment and the priorities set by you. For example, our TMS will automatically choose the most cost-effective method, the fastest method, or a combination of both to ensure your customer’s order ships the way you want it.

Why should I outsource to Go Direct?

By outsourcing to an expert like Go Direct you can simplify your daily business function, grow your sales and gain substantial savings on daily operational needs. We focus on satisfying your supply chain needs by being flexible and innovative. We recognize that not every client is the same, so we are here to provide solutions just for you! We have invested in advanced IT tools and proven processes that will help you save money and grow your business. Go Direct can also handle every sales channel including Direct-to-Consumer (D2C) ecommerce fulfillment and retail distribution and we have deep knowledge of EDI and routing guide requirements.

Does Go Direct work with startup companies?

Absolutely! To determine if a potential client is a good fit, we do like to get to know them before saying ‘yes’ or ‘no,’ and this goes for small, start-up companies – or large, well-known, established brands. We ask questions regarding product, fulfillment center preferred locations, and daily order volumes – them craft a solution that’s optimized for your business.

Does Go Direct work with both B2C and B2B fulfillment?

Yes we do! We provide services in the ecommerce fulfillment industry, also known as B2C, as well as the retail distribution industry, also known as B2B. Whatever you need to have sold online, managed and delivered – we can help.

Will I have real-time access to dashboard and reporting?

Each client is given a login and password to our GD Connect system which contains all inventory, order information, shipping reports and any other reports needed to manage your account. All information is given in real-time, so you know where your order is at each step of the process. You can view it all, from inbounding and inventory levels, to order-processing, all the way down to the person who picked and packed your order.

Where are you located?

Go Direct has fulfillment centers strategically located in Vancouver and Mississauga, to provide our clients with nationwide coverage ensuring that products will be shipped in the fastest, most cost-effective manner. The positioning of our fulfillment centers and partnered facilities allow us to reach any consumer or business in major centers across North America within 48 hours.

Do you offer tracking on orders?

Every order that leaves our fulfillment center is assigned a unique tracking number depending on the carrier used. These tracking numbers can be sent to you, your customers, or both. Our system is fully integrated with Canpar, Purolator, UPS, FedEx, Canada Post, USPS and other carriers so that tracking number will link directly to their site to show the shipment’s progress.

Do you offer reverse logistics?

Yes, we have the capabilities to provide reverse logistics services for all of our clients. It is a process that works similarly to inbounding your product. Ideally, we would be notified that the return is on its way through a return merchandise authorization (RMA). This way, our receiving team is on the lookout for the return. Then, depending on the item, there are a few different options. If the item can be resold, we place it back in inventory. If not, we would either dispose of it at our facility or send it to you for disposal.


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